Shipping policy
Shipping Policy
Order Processing Time
All Pawstee products are custom made-to-order and fulfilled through our print partner. Once you place an order, please allow 2–5 business days for fulfillment before your item ships. This processing time is separate from shipping/transit time below. Printful
Shipping Times & Rates
Once your order has shipped, estimated delivery times are:
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States | 1–8 business days (standard) | Calculated at checkout |
| International | 1–20 business days | Calculated at checkout |
Delivery times are estimates and not guaranteed — estimated delivery time is our prediction of when an order could be delivered, and is not a guarantee. Delays can occasionally occur due to customs, weather, or carrier issues beyond our control. Printful
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress. If you haven't received tracking information within 5 business days of ordering, please contact us at support@pawstee.com.
Multiple Items & Separate Shipments
If you order multiple items, they may ship separately and arrive on different days — this is expected and doesn't mean part of your order is missing. Certain product types (such as hats) are always shipped separately from other items due to how they're produced. Printful
International Orders & Customs
International customers may be responsible for customs duties, import taxes, or fees charged by their country upon arrival. These charges are outside our control and are the responsibility of the customer.
Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help however we can if you notify us quickly at support@pawstee.com before the order ships.
Lost or Delayed Packages
If your tracking shows your package as delivered but you haven't received it, please check with neighbors or your local post office/carrier first, then contact us at support@pawstee.com so we can help investigate.
Questions
For any shipping questions, contact us anytime at support@pawstee.com.