Refund policy

Return and Refund Policy

All Pawstee products are custom made-to-order based on original designs, printed specifically for each customer after you place your order. Because of this, we're unable to accept general returns or exchanges for reasons such as change of mind, incorrect size selected, or simply not liking the design once it arrives.

We want you to be happy with your order, though — so if something went wrong on our end, we'll make it right.

Damages, Defects, and Errors

If your item arrives damaged, defective, misprinted, or if you received the wrong item, please contact us within 30 days of receiving your order at support@pawstee.com with:

  • Your order number
  • A clear photo of the issue (e.g. the defect, wrong item, or damage)
  • A video of the product is also needed

Once we review your claim, we'll either reprint and reship your item free of charge, or issue a full refund to your original payment method — your choice. In most cases, you won't need to send the original item back to us.

Non-Returnable Items

Because every product is custom-printed to order, all sales are final except in cases of defects, misprints, or shipping errors as described above. This includes:

  • Incorrect size ordered by the customer
  • Change of mind after placing an order
  • Items marked as final sale or purchased with a discount/gift card, where applicable

Sizing

Please check our size chart carefully before ordering, as we're unable to offer exchanges for size selection once an order has entered production. If you have questions about sizing before you buy, reach out to us at support@pawstee.com and we'll help you choose.

Order Cancellations

Because production begins shortly after an order is placed, we can only cancel or modify an order within [X hours] of purchase. Please contact us as soon as possible at support@pawstee.com if you need to make a change.

Refunds

Once your claim is approved, refunds are issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund.

European Union 14-Day Cooling-Off Period

Please note: under EU consumer law, the right of withdrawal generally does not apply to goods made to the consumer's specifications or clearly personalized. As our products are custom-printed per order, this exception may apply to Pawstee purchases shipped into the EU. (Recommend confirming this specific interpretation with a local consumer-law advisor before publishing, since exact wording and enforcement can vary by EU member state.)

Contact Us

Questions about your order or this policy? Reach us anytime at support@pawstee.com